Business Process Offshoring

Your Business….Our People

GPM strives to be a leading provider of best-in-class Business Process Offshoring (BPO) Solutions to small and medium size enterprises in the UK.  We offer a diverse range of BPO Solutions tailored to your unique business operations and requirements, undertaken by competent, qualified and talented people recruited by GPM on your behalf in the Philippines.

We provide you with effective control over the staff engaged in your business, with a focus on keeping costs competitive and predictable, whilst also providing you with suitable choices in the specification of office accommodation and equipment that you require. You derive all the benefits of having Human Resources and an office in the Philippines, without the hassle...we take care of the rest!

Our range of Back/Mid/Front Office BPO Solutions are tailored to seamlessly integrate with your operations, providing you with the ultimate flexibility and predictability, removing some of your administrative burden and allowing you the freedom to focus on your core activities, thereby, empowering you to optimise the Efficiency, Value Creation and Profitability of your business.

How It Works

 Fully supported by GPM

1

Identify and select Business Processes which would benefit from offshoring


2

Quantify impact and potential benefits of offshoring

3

Build roadmap

4

Make transition

5

Be fully operational: From initial thought to implementation in less than 3 months

3 Simple Steps

You can start with only a handful of staff based at GPM in the Philippines... or grow to more than 300 over time according to your specific needs

1

Send us your job descriptions - GPM finds you the suitable candidates

2

You interview and decide who to hire - GPM takes care of the hiring and documentation

3

Directly manage their output. - GPM provides all local support services

Meet The Team

Established in 2007, GLOBAL PROCESS MANAGER LIMITED. (GPM) is the BPO arm of the Magsaysay Group, one of Asia's leading Human Resources organizations and one of the Philippines' best-known business groups.

President, GPM


With totally 31 years in the A.P. Moller-Maersk Group, Erik has got international management experience from working in Denmark, Italy, China, Ecuador and the Philippines. He can now muster 14 years of BPO experience from managing service centres for Maersk Line, Regus and Magsaysay.

Director, GPM UK


Alia is a business transformation specialist. A seasoned entrepreneur herself, Alia advises on strategic commercial planning, organisational restructuring and management leadership training that encourages enhanced productivity and corporate renewal.

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Director, GPM UK


Christos was raised and educated in London, UK. He made an early start in the shipping business as an intern before and whilst attending university and was subsequently active in shipping for over 25 years, the majority of that time as a senior executive of a private ship management and shipping group based between London, UK, and Athens, Greece.

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Business Development


Ilde is an experienced account manager and business development manager with proven experience of working in the offshoring industry since 2006.

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Business Development


Renee is an organisational development professional with extensive knowledge of the learning and development market and over 30 years' experience.

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Our Testimonials

Birte Gammelmark - Offshore IT Director

Karsten Ø. Kristensen - IT Director

Nobia Denmark A/S

"Nobia is Europe's leading kitchen specialist with some twenty strong brands. The operation consists of developing, manufacturing and sales of kitchen solutions. Every week, we manufacture more than 140,000 cabinets and meet more than 60,000 consumers in our stores.

Finding high skilled resources in Nordic countries has been a challenge for years, and we have therefore established a permanent team in the Philippines to support our digital platforms and processes. GPM has in a professional way made sure that we have found the right people and is providing facility management and HR support for us. During our journey we have with success moved customer facing processes that adds speed and increased service level to our business."

Christian Moller Laursen

Group Financial Officer

Santa Fe Relocation

"In Santa Fe Group we started looking at options for establishing an offshore service centre in the beginning of 2016, but it was difficult to find the right structure for us. The hosting model provided by GPM was exactly the model we were looking for. The model provided us with full flexibility and ability to manage our operations, enabled us to get up and running with incredible speed and provided us with all the support and guidance along the way which we could possibly have wished for.

We opened within 3 months after contract signing, reached 100 employees 12 months later and continue to expand the scope of our activities in Manila. GPM have throughout been very professional and supportive, and I can highly recommend GPM for other companies wishing to embark on a similar journey".

Finn W. Jensen

Business Consultant

Wrist Ship Supply

"As a business consultant I was tasked by Wrist Ship Service to investigate the opportunities for establishing a service centre in the Philippines. Wrist is a global provider of provisions and equipment to ships across all continents and requires both 7x24 services as well as access to qualified staff with previous experience in the maritime sector. GPMI was able to demonstrate their abilities to support Wrist and provide the flexibility required to enable Wrist to quickly grow from an initial team of 15 to 100+ within six months. Office space, IT equipment and services were made available at short notice, and from start to go-live in just 2 ½ _month is not really the norm in the Philippines.

Their insight into local business and political conditions was also one of the major factors that brought GPMI and Wrist together. Speed, agility, flexibility and a solid anchor in the BPO industry are in my opinion what prompted me to recommend GPMI to Wrist. A partnership that now works very well."

Get In Touch

Global Process Manager Limited

22 - 25 Portman Close

London

W1H 6BS

United Kingdom

+44 207 459 4011

enquiries@gpm-bpo.com